The right of withdrawal

Every Consumer has the right to withdraw from the contract without giving any reason and without any penalty, within 14 (fourteen) days from when you or a third party designated by you receives the product, or in the case of purchase more products delivered separately with a single order, received the last product.

To exercise the right of withdrawal, you should inform, of your decision by accessing the page “my merchandise returns” in Your Account or, if you are not a registered user, by accessing the dedicated page and entering the order number and the e-mail address with which you made your purchase. Alternatively, you can send an explicit declaration of Your decision to withdraw in Shoes Diem srls via the contact form or e-mail

Following the request, you will receive an e-mail confirmation of the exercise of the recess, containing the return form to include in the package and the instructions to proceed with the return of the product. Remember to put the return form, filled in the package along with the product and mail it to us, at your expense, within 14 (fourteen) days of receipt of the confirmation e-mail to:

- NXD srl - via Teofilo Torri 12/14 - 52100 - Arezzo (Italy)

If you received the product, please return it without undue delay and, in any case, within 14 (fourteen) days from the day you notified of the withdrawal. The deadline is met if you send the goods before the expiry of the period of 14 days. The risks and the direct costs of returning the goods, as well as the evidence of this, will be Your responsibility. If you choose to withdraw on or through the site by using the return service provided by the site, before confirming the withdrawal request, you will be shown the shipping cost for returning the goods.

If you opt-out you will be refunded the payments you have made, including delivery costs (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offer), without undue delay and in any event not later than 14 days from when we receive Your decision to withdraw. Such refunds will be made using the same means of payment as You used for the initial transaction, unless You ask for the refund on the different means of payment, in that case be responsible for any additional costs arising from the different means of payment chosen by You. The refund may be suspended until receipt of the goods or until the seals demonstration by Your of having sent back the goods.

You are responsible of the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the goods returned are damaged (e.g. with signs of wear, abrasion, back from an aesthetic point, scratch, deformation), not complete with all parts and accessories (packing materials, boxes, documentation and/or other objects contained in the original package), not accompanied by any instructions/notes/manuals, packaging and the original packaging and the warranty certificate, if present, and answer of the decrease in the capital value of the asset, and you will be entitled to the refund of the amount equal to the residual value of the Product. To this end, therefore, please do not handle well beyond what is strictly necessary to establish the nature, characteristics and functioning of the same, and put on the original packaging of the Products with other protective packaging that preserves the integrity and protect it during transport from writing or labels.

Made non-compliance

If you have received a non-compliant product, you will need to denounce the non-conformity within and no later than 2 (two) months from the discovery, by sending our Customer Service by mail or by e-mail the appropriate application form properly completed, with an indication of the non-conformities found, as well as the related documentation as indicated in the return form itself (at least n. 1 (a) photograph of the Product, the order confirmation that was sent and/or tax receipt).

Following receipt of form and documentation, our company will evaluate the non-compliance by you reported by the service provided by the owner of the Site and, after to have carried out quality checks to verify the actual non-conformity of the product, will decide whether to authorize the return of products by providing feedback, containing the “return Code”, via e-mail to the address you provided during the Site registration process or at the stage of transmission of the order. The authorization to return the products shall not constitute in any way recognition of non-compliance, the existence of which must be ascertained after the return. The products of our company have authorised the return will have to be made, together with a copy of the notice of return authorization bearing the “return Code”, within 30 (thirty) days from the complaint of non-compliance, at the following address: "NXD srl - via Teofilo Torri 12/14 - 52100 - Arezzo (Italy)".

In the case of non-compliance, you will have the right to restore conformity of the product by our Company, by repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of legislative Decree no. 206/2005.

In the event our Company is committed to refund the price paid, the refund will be made, where possible, by the same means of payment you used at the time of purchase of the product or by bank transfer. It will be your burden to communicate to our Company via e-mail, bank details to make the transfer to your favor and to ensure that our Company is in the condition to return the sum due.

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